Explore our expansive pool of Latin American customer service talent, in your time zone and available to hire in just 24 hours.
Browse a selection of our top customer service talent.
4.8/5
Case manage with experience maintaining accurate client records and managing client relations.
4.7/5
Customer service representative with experience working for law firms and corporations.
4.6/5
Highly disciplined Sales and Customer Service Representative, experienced in working with law firms.
4.7/5
Proactive bilingual operator and client support specialist with experience in law firms.
4.8/5
Dedicated law graduate with 5+ years of experience in customer service and sales.
Every customer service representative in our talent platform has a undergone rigorous AI-powered vetting process to ensure they’re the perfect fit for your law firm or organization.
Our platform connects US law firms with top customer service representatives and other professionals.
Hire in your time zone
Save up to 80% on salaries
Complimentary HR & payroll
Hire in just 24 hours
100% pre-vetted and assessed
LATAM’s largest pool of legal talent
Trusted by law firms of every shape and size
Skills listed and validated our profiles
Average experience our talents bring to the table
Every talent in our network is hand-selected based on their background and experience in legal settings. Our talents average 4+ years of experience as paralegals, lawyers, and other legal professionals.
At HireParalegals, we combine human ingenuity with industry-leading AI to ensure only the best of the best make it into our network. We assess candidates for professional experience, hard and soft skills specific to the legal industry, and professional English fluency.
We understand how important it is to feel 100% secure in who you’re bring into your law firm. Before any talent enters our talent pool, they are rigorously vetted to confirm their professional and educational background alongside a full background check.
As all of the talents in our network have undergone these first three stages of vetting, our clients are able to hire in just 24 hours. You’ll receive a custom shortlist of candidates within hours of your initial consultation.
Once you’ve received your shortlist, you can review comprehensive candidates profiles containing a introductory video and a complete CV. You can then invite candidates to interview or issue any additional skills tests. All our talents are available to hire immediately.
Customer Service Representatives are client-facing professionals who help a law firm's customers with accessing services and handle complaints. They provide information on the law firm's services, answer questions, and assist with booking and scheduling processes. They may also maintain communications with clients via email and phone.
Customer Service Representatives tend to be generalists; however, law firms might choose to look out for candidates with prior experience in a legal setting.
Customer Service Representatives might hold a Bachelors degree in business administration or similar; however, this is not necessary, and practical experience is often more valuable.
It can be difficult to choose the right customer service representative for your firm. Explore our Customer Service Hiring Guide, or check out our recommended interview questions below
Have you worked with law firms in the past?
While it's not essential for your customer service representative to have previous experience working with a law firm, it might be beneficial for smaller firms to look for a more specialized candidate.
What customer service software do you have experience with?
There are many key customer service softwares that you might want your talent to have experience with, such as Zendesk, HubSpot, and Google Suite.
How do you handle difficult customers?
Calm, clear communication is essential for an effective customer service representative. Make sure your candidate is confident in handling difficult requests and communicating legal concepts to clients.
"I was struggling to find the right paralegal for my law firm until I discovered HireParalegals. The process was seamless, and I was able to connect with a highly skilled paralegal who perfectly matched my needs. Their expertise has significantly improved our workflow, and I couldn't be happier with the outcome!"
Kath M. – US Law Firm
"Needed someone with a Personal Injury background and hadn't found any from the other platforms. HireParalegals hooked us up with a great candidate with the exact background we were looking for. Cheers!"
Jake T. – Personal Injury Firm
"We were looking for a bilingual paralegal to assist with our Latin American clients and HireParalegals were very helpful. We interviewed three great candidates and hired our top choice within a week."
Melanie H. – Immigration Law Firm
"Our team was looking for a compliance officer/paralegal to join our legal team and we couldn't be happier with Maria. Thanks HireParalegals!"
Tom L. – International Bank
