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An appointment setter at a law firm is a staff member or contractor who handles initial inbound or outbound client inquiries, screens potential cases to see if they fit the firm's practice areas, and schedules consultations for the attorneys. They act as the first point of contact to filter leads and manage the intake calendar.
An appointment setter might be specialized in a particular branch of law, such as corporate law, family law, or criminal law. However, most appointment setters are generalists, and can adapt to any legal firm.
A legal appointment setter might hold a Bachelors degree in Law or similar. However, an appointment setter does not need to hold a Bachelors degree.
Do you have experience using firm management software?
Look out for experience in document management software, case management software, CRMs, Microsoft Office, and any other software you use at your firm.
How do you deal with difficult or demanding clients?
Paralegals need to be able to communicate with many different types of people about sensitive subject matter, making it the top soft skill to look out for when interviewing a paralegal.
Which areas of law do you have experience with?
While most paralegal skills are transferrable, you may still want to evaluate whether their previous experience is applicable to your role, especially in highly specialized firms.